Updating java applet cache
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I am trying to do an asn and print labels, after it says form loading I get the following message: Unable to load document, please close your browser, clear your Java Plugin cache and try again. That cache has a limited amount of space and can fill up over time. Each time you access the forms, a small piece of information is saved in your Java cache. The Web Forms that you fill out through our site run on Java.Eventually you will need to clear it in order to continue using the forms.You can follow these steps to clear the Java cache:-Go to your 'Start' menu on your computer-Go to Control Panel-Click on the Java icon.If you do not see one on that screen you may have to click on Programs, then there should be a Java available from there.
The Java Control Panel should open.-Click on the 'Settings' button under Temporary Internet Files-Click on 'Delete Files'-Check 'Trace and Log Files' and 'Cached Applications and Applets', then hit OK.
It may take a little while for this process to run-After this has finished.
You can click OK or close out of the Java Control Panel.
I would also recommend fully closing out of any browser then reopening it just to make sure that all the changes go into effect. I am sorry that you are still having issues loading forms!
Log back in to Web Forms and try to load the documents. Above, Fred has offered additional options to helping those forms to load.
If you still run into any issues, please let me know. Hi Laurie and Lynn, Another option would be to clear Temporary Internet Files from your browser. Also, something to keep in mind if you are using Firefox: In the upper left hand corner there may be a red Lego in your URL bar, if this is there, please click on it to allow plug-ins from your browser and Java.